Understanding Booking Payments vs Upsells

In DQ, booking payments and upsell items are handled separately to ensure clarity in reporting and operations.

Booking Payments

Paid in advance
Typically includes:
- Cover charge
- Included drinks or items

Upsell Items

Purchased during the guest’s visit
Added via the table menu
Includes any additional items the guest orders on the night

Important

Only staff with the “Manage Bookings” permission can make changes to booking details.

We strongly recommend revoking this permission from anyone who is not explicitly authorised to:

Modify bottle prices
Adjust door charges

Setting Booking Payments

Booking payments are set in the “Details” section of a new booking in both the CMS and the Operations app.
These payments can be adjusted by staff with the “Manage Bookings” permission.

💡 Be aware that items added to a package are included in the total booking cost and their individual prices will not appear on the customer’s receipt.

Booking Payment Types

There are four fields used to collect booking payments:

Payment	Purpose	Details
Deposit	Paid in advance of the reservation (usually online)	Will not be shown in reporting if the “Hide Deposits from reporting” setting is ON.
Door Payment	The amount payable at the door	May be the cover charge or the remaining balance for a package.
Minimum Spend	The amount the table must spend during their visit	Does not include Deposit or Door Payment
Included Spend	Credit for use in the venue	Can offset door payments or deposits if paid upfront and are redeemable on purchases