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Introduction

Welcome to the DQ Pro help documentation.

DQ Playbook

A Proven Operational Model

DQ Pro vs DQ Core. Which one do I have?

A quick way to tell which product your venue runs, before you start reading.

DQ Pro - Basics

DQ Pro - Accessing your account

Logging in for the first time and navigating DQ.

DQ Pro - Bookings

Adding Events

Events are one-off or recurring experiences for which bookings can be made. This section covers booking options and event settings.

Creating Bookings

Bookings are the core of every visit to your venue: allowing you to plan, track guest lists, monitor upsells, and more.

Guests & Guest Data

Getting closer to your customers by creating and inspecting guests

Public Facing Bookings

Publicly promote and sell bookings to your events.

Integrating Hosted Bookings

A simple set of URL Query Param options below that help you tie in your public website to the hosted DQ Booking experience.

DQ Pro - Roles & Proccess

Waiter/Attendant

You are the primary contact person for your guests—the most critical role for the perception of service quality in any venue.

Runner/Dispense

An organized and accurately deployed dispense team is the backbone of effective bottle service operations.

Manager

To manage the delicate balance between chaos and fun, Managers need to clear the path for their team to be most effective.

DQ Pro - Menus & Modifiers

Creating Items

The Menu Management page allows you to edit and customize your product offerings.

Managing Modifiers

Modifiers allow you to further customize items based on your guests preferences during service.

Booking (Package) Templates

Learn how to configure and manage your booking (package) templates and base options.

DQ Pro - General

Table Management

Setting up the physical layout of your venue.

User Management

Managing acess by staff and measuring performance.

Permissions

Which parts of the system can be accessed using permissions granted to roles.

Reporting

DQ Includes multiple reports to help you understand your data

Settings

DQ gives you a greater level of control over your venue configuration via the Settings page.

Integrations

Details and guides on how to connect DQ to your payment and POS providers.

Tags & Data

End-to-end data about guests and their preferences.

DQ Pro - Floor Flow

Night Setup

Details on how to get ready to start service in-venue, including checking bookings, assigning staff, and more.

Door & Arrivals

Checking in a booking at the front door.

Walk-ins

Dealing with Walk-In Guests.

Ordering Flow

A quick overview of ordering and requesting included items.

Closing

Closing tabs and tables.

DQ Pro - Dispense & Order Management

Managing Orders

Best Practices using the Orders Screen.

Managing Payments

Managing payments from the Orders Screen (Bump Screen).

Managing Dispense

How to use the orders screen to manage an effective dispense.

Using the Run-List

How to use the Run List.

DQ Pro - Management

Booking Payments

Managing Payments on Bookings.

Managing Staff

Adding and managing users at your venue.

Reporting

Using DQ reporting to better understand your business.

DQ Core — Basics

Introduction to DQ Core

Purpose Built for VIP Hosts: Features, Pricing & Getting Started

Setting up your venue

In under 5 mins, you can be selling tickets, booking tables, popping bottles. Here's how you get started.

DQ Core — Bookings

Events

Events are one-off or recurring experiences for which bookings can be made. This section covers the creation and management of events.

Bookings

Bookings are the core of every visit to your venue: allowing you to plan, track guest lists, monitor upsells, and more.

Guest Lists

Guest-lists allow you to manage your non-table guests. This section covers the creation and management of lists and tickets.

DQ Core — Floor & Tables

Floor & Tables

Setting up your floor plan and running tables during service.

DQ Core — Orders

Orders

Building orders at a table and running the kitchen/bar board.

DQ Core — Payments

Payments

Taking payment against a tab — manual, card reader, QR, and refunds.

DQ Core — Guests & Tags

Guests & Tags

Your guest CRM — manual tags and automatic behaviour-based insights.

DQ Core — Notifications

Notifications

Staff call buttons and push notification history.

DQ Core — Reports

Reports

Operations, stock, and transaction reports for reconciling a shift.

DQ Core — Roles & Permissions

Roles & Permissions

The seven staff roles and what each one can do.

DQ Core — Flows

Flows - Night Set-up

Flows - Door & Arrivals

Checking in VIP and Ticketed Guests at the front door.

Flows - Serving

Flows - Dispense

How to use DQ Core to ensure an efficient dispense.