Flows - Door & Arrivals

Checking in VIP and Ticketed Guests at the front door.

IDENTIFY THE GUEST

When checking in a booking, you’ll need to locate the guest’s details and finalise any remaining payments.
1. For VIP Guests. Select the booking under which the guest is registered and mark them as arrived.
2. For General Admission or Ticketed Guests, confirm the list that the guest is on and mark the guest as arrived.
CONFIRM THE GUEST LIST
💡Try to collect the complete guest list at the door. This helps build a detailed record, identify VIPs, and monitor for any potential troublemakers.
Ideally, the guest list should be confirmed ahead of the event but it can also be completed at the door without disrupting the guest experience.
1. Access the Guests section: While checking in the party, open the booking and go to the Guests tab.
2. Invite guests via QR code: Tap “Guest Invite with QR Code” to generate a QR code. Ask each guest to scan it with their device — it’s quick and simple.
3. Check in each guest: Once a guest is added, tap the tick symbol next to their name to check them in.
COLLECT OUTSTANDING PAYMENTS
Once you’ve assessed the payment status, you can collect any outstanding payments.
The payment status is indicated by the color of the booking cost at the bottom right of the booking tile:
- Red outline: Payment still required
- Green outline: Fully paid
To view payment details, go to the Payments tab. Tap ”+ Unpaid” to collect payment and choose the payment method.
💡 Built-in methods like QR Pay and Tap to Pay offer faster and more secure transactions at this stage.
SEAT THE BOOKING
Seating a guest is an important step — it notifies the assigned waiter and begins preparation of any pre-paid or included items.
Selecting Included Items
When you tap “Seat Booking”, DQ Core sends a push notification to all DQ users assigned to that table.

IDENTIFY THE GUEST

When checking in a booking, you’ll need to locate the guest’s details and finalise any remaining payments.
1. For VIP Guests. Select the booking under which the guest is registered and mark them as arrived.
2. For General Admission or Ticketed Guests, confirm the list that the guest is on and mark the guest as arrived.
CONFIRM THE GUEST LIST
💡Try to collect the complete guest list at the door. This helps build a detailed record, identify VIPs, and monitor for any potential troublemakers.
Ideally, the guest list should be confirmed ahead of the event but it can also be completed at the door without disrupting the guest experience.
1. Access the Guests section: While checking in the party, open the booking and go to the Guests tab.
2. Invite guests via QR code: Tap “Guest Invite with QR Code” to generate a QR code. Ask each guest to scan it with their device — it’s quick and simple.
3. Check in each guest: Once a guest is added, tap the tick symbol next to their name to check them in.
COLLECT OUTSTANDING PAYMENTS
Once you’ve assessed the payment status, you can collect any outstanding payments.
The payment status is indicated by the color of the booking cost at the bottom right of the booking tile:
- Red outline: Payment still required
- Green outline: Fully paid
To view payment details, go to the Payments tab. Tap ”+ Unpaid” to collect payment and choose the payment method.
💡 Built-in methods like QR Pay and Tap to Pay offer faster and more secure transactions at this stage.
SEAT THE BOOKING
Seating a guest is an important step — it notifies the assigned waiter and begins preparation of any pre-paid or included items.
Selecting Included Items
When you tap “Seat Booking”, DQ Core sends a push notification to all DQ users assigned to that table.