Waiters are most effective when they can focus on service quality and building relationships. DQ Core is designed to maximise the face time waiters spend with guests, helping to drive both revenue and customer satisfaction for your venue.
Guest Arrival
When a guest is checked in at the door, the waiter assigned to their table will receive a notification via the DQ Core app.
By tapping on this notification, the waiter can view booking details such as included items, minimum spends, and guest lists.
If the guest has visited before, helpful data like tags, metrics, and purchase history will also be available.
Order
The waiter should begin with any included items, which appear under the “Package” menu category.
Additional items can be ordered at any time by navigating the menu and following the checkout process.
At checkout, the waiter may:
Take payment using Tap to Pay or other digital methods.
Request non-revenue items such as mixers, ice or glassware
Request Manager
If the guest needs special attention or the waiter requires support, they can tap the orange support button at the bottom centre of the screen to request a manager.
All managers will be instantly notified, and the request will also appear on the Notifications pages.
When a manager accepts the request, their name will be displayed in the Notifications tab.
Learn more about Communication in DQ Core.
Order Extra Mixers
Waiters should monitor the supply of mixers and glasses and request more as needed to avoid disruptions in guest consumption.
Close Table
At the end of the night, the waiter should close out the table.
If payments are still outstanding, a manager will be alerted once the tender type is selected.
Note: Tables cannot be closed until all payments are settled.
