Payments are the most tightly controlled area of DQ Core, since real money is on the line — almost every payment action checks the acting staff member's role before it goes through.
Every order placed adds to a table's tab. Payments are then recorded against that tab to settle it. Each payment has an amount, a method (cash, card, comp, etc.), and a status.
Open the table's tab and use the payment actions.
Enter an amount and record it as cash, an external card payment, or a comp (waived, zero, or reduced charge). Available to Owners, Managers, Hosts, and Promoters.
Take a real card payment directly in the app — either by tapping the guest's card against your phone (Tap-to-Pay) or using a Bluetooth card reader. Every role can do this, so any staff member on the floor can run a card charge, even if they can't record a manual cash payment or a comp.
Generate a QR code the guest scans with their own phone to pay themselves through your venue's checkout — handy when staff are busy or a guest prefers to pay independently.
If you can't take a payment yourself, send a request that notifies a manager to come and action it, with a direct link to the tab. Every role can send a request, even roles that can't complete every kind of payment themselves.
Refunds are issued from the receipt and are limited to Owners and Managers only. This is one of the firmest boundaries in the app.
A tab can only close once its balance is fully settled — paid or comped. Closing marks the booking as finished and frees the table. See the Floor & Tables guide.
| Action | Who can do it |
|---|---|
| Record cash / card / comp manually | Owner, Manager, Host, Promoter |
| Run a Tap-to-Pay or card reader charge | Everyone |
| Generate a QR pay-at-table code | Everyone |
| Send a payment request to a manager | Everyone |
| Issue a refund | Owner, Manager only |
The manual cash/comp option is missing. That's limited to Owners, Managers, Hosts, and Promoters.
Can't issue a refund. Refunds are Owner/Manager only.
Card reader won't connect. Check the phone's Bluetooth and location permissions, and confirm your venue's payment provider is connected in settings.
Tab won't close. There's an outstanding balance — settle or comp it first.
